Hotel Policies

Check-in Time: 4:00pm

Check-out Time: 11:00am

Please note:   Early check-in requests cannot be guaranteed and is subject to availability.A $25 fee maybe charged.

Early Departure: Will be charged the full amount of the original reservation

Late Arrivals: If you plan to arrive after 9:00 pm, please call us the same day before 7pm at 805-4736989 so that we may coordinate your check-in with our overnight manager

Reservation Deposits:  A deposit of one night’s room rate, plus tax, is required to secure a reservation

Additional guest:If there is an extra guest (over the age of five) staying in the room, there will be an extra $50 fee added per night

Payment: A valid photo ID and credit card are required at check-in.  We accept all major credit cards.  Please be advised that at check-in we will pre-authorize your credit card for  $100 for incidental charges (We do not accept cash)

Cancellation Policy: please cancel at least 72 hours prior to your arrival date to receive a cancellation email and avoid a cancellation fee equal to the first nights room and tax.

Smoking: Pacific Plaza hotel has Non-smoking rooms. If you smoke in a Non-smoking room you will be charged a cleaning fee of $250.00

Pets: Sorry, but pets are not allowed,unauthorized pets in guest rooms may be subject up to a $250 cleaning fee, and or removal from the hotel with out a refund. ‘Service’ pets under ADA guidelines are always welcomed and are subject to the same policy outlined above.

Third Party Booking Sites:For all reservations made through third party Travel Agents & web sites such as Expedia, Hotels.com, Priceline, Saber, GDS, etc, any changes or cancellations must be made through the same channel that the original reservation was made through. Do Not Call Us to Cancel Your Reservation.

*Please note that cancellation policies differ from site to site through third party agencies and  their policies will apply. The final decision is theirs, not ours – so be forewarned if you decide to book through a booking service.

 

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